Collection Permit: NWCPO-11395
Collection Permit: NWCPO-11395
All contracts made by Advanced Waste Recycling Limited (hereinafter referred to as the “Company”) with you as the user of the Company’s waste collection service (the “Service”) shall be deemed to incorporate these terms and conditions (the “Contract”). No variation or addition shall form part of the Contract or any other contract unless specifically accepted by the Company in writing.
“Bins” mean waste receptacles provided by the Company for the purposes of provision of the Service and shall include any black (or grey), green and brown wheelie bin or other waste receptacle.
The Contract shall over-ride and take the place of any other terms and conditions in any document or other communication used by you in concluding any business relating to the Service with the Company.
You agree and acknowledge that you are bound by the terms of this Contract from the date of delivery of bins, or of the first payment made in respect of the provision of the Service, or from the date of first provision of the Service, whichever is the earlier (the “Commencement Date”).
By signing up to avail of the Service, and without prejudice to other terms herein, you agree and acknowledge that:
a) you will be bound by these terms until such time as your Contract is terminated by either party;
b) the Company may change its pricing plans but it will provide you with 14 days’ notice in advance;
c) the Company may seek payment from your bank for all charges due on your account (e.g. additional weight charges and/or penalties) throughout the term of your Contract without providing prior notice.
The Customer accepts, acknowledges and agrees that only domestic waste will be accepted in the bins.
No hot ashes or hazardous waste shall be placed in any of the Bins.
The Customer shall ensure that the Bins presented for collection are closed and not overloaded and are presented in accordance with Local Authority byelaws in force from time to time.
The Company will not collect any items which are not contained within the Bins provided. However, the Company reserves the right, at its sole discretion, to collect loose or excess material placed adjacent to the bin. If such excess material is collected, it will be placed inside the bin and weighed. This additional weight will be charged at the Company’s normal weight charge for that waste type and invoiced to the Customer’s account.
The Customer accepts and acknowledges that the Bins are used at the Customer’s own risk.
The Customer accepts, acknowledges and agrees to keep the Bins in good and substantial repair and condition. If any Bin provided by the Company is lost, damaged or stolen, the Customer shall be liable to pay a replacement fee of €35 per Bin.
The Customer accepts and agrees that the Bins are and shall remain the property of Advanced Waste Recycling Limited.
The Customer authorises representatives of Advanced Waste Recycling Limited to enter the Customer’s premises for inspection of the Bins or recovery of possession. In cases of non-payment or misuse, the Company reserves the right to remove the Bins without prior notice.
Only material, as described on this website, may be placed in the black / grey bin (black / grey bin waste).
Only material, as described on this website, may be placed in the brown bin (brown bin waste).
Only material, as described on this website, may be placed in the green bin (green bin waste).
The collection service will operate from Monday to Saturday on a fortnightly basis in accordance with the collection schedule per area as set out on the Company’s website.
The Customer shall ensure that the Bins are left outside on the footpath before 7:00am on the morning of collection and brought back in as soon as possible after emptying. Bins not left out on time will only be serviced on the next scheduled collection day.
The Company reserves the right to alter the collection schedule and will notify the Customer where reasonably practicable in advance.
Strictly one set of bins is permitted per dwelling. Bins may not, under any circumstances, be shared between dwellings.
Communications by SMS and email (including billing, collections, service updates, reminders, promotions, and payments) will be deemed received on the same day.
The Company retains ownership of all its equipment at all times. If any equipment is lost, stolen or damaged, the Customer must notify the Company immediately and will be liable for replacement or repair costs. Each bin replacement will be charged at €35, and a €15 delivery charge will apply.
By availing of the Service, the Customer agrees not to interfere with, deface, or alter the appearance or functionality of any bin, including attaching lid straps, ties, clamps or similar devices. A breach will result in a €40 penalty. Failure to rectify the breach within 14 days may result in termination of the Service.
The Contract is personal to the Customer and may not be assigned or transferred without the Company’s written consent.
The Company may modify or suspend the Service wholly or partially for operational, security, or legal reasons and will provide notice where reasonably possible.
The Company provides different bins for different types of non-hazardous material. Contamination of recyclable bins with non-recyclable waste will result in a €30 penalty per bin per incident.
The Company will not accept liability if bins are moved to a different location without prior notice and agreement.
If service is delayed due to reasons outside the Company’s control (including adverse weather), the Company may reschedule the collection without liability.
In no event shall the Company be liable for damage caused by acts or omissions of third parties.
In the unlikely event of weighing system failure, charges will be based on the average weight of the previous four collections.
The charge payable by you for the Service depends on your location and the option you choose during the Company’s sign-up process.
The Company currently offers a number of different price plans which are periodically reviewed and updated.
Payment of the annual service charge will be made in advance by the Customer. The Customer will be notified by letter, text, or email of any renewal or payment date at least one month prior to payment being due, along with any change to the applicable rates.
Payment of the annual service charge for Pay Per Lift Customers must be made on the due date. Failure to pay will result in non-collection of bins.
The service charge covers back-office, staffing, and transport costs associated with kerbside collection.
This annual service fee ensures that a collection truck passes the Customer’s home on a weekly basis to check if bins are out for collection.
On receipt of the yearly invoice, payment is required within 30 days of the invoice date.
Customers acknowledge and accept that the Company provides a prepaid service and that sufficient credit must be available on their account at least 24 hours prior to the scheduled collection.
Customers may prepay monies for the Service using the automatic top-up service as outlined on the Advanced Waste website at www.advancedwaste.ie.
Customers who prepay using an An Post Top Up Card may be charged an administration fee by An Post. Where a top-up of less than €15.00 is made, the Company may charge an additional €1.00 administration fee.
The Company reserves the right to alter prices in the event of government levies, VAT increases, fuel cost increases, or other unexpected operational cost increases. A list of charges by area is available on the Company’s website.
Before making changes to a price plan or before a plan expires, the Company will:
a) provide at least 14 days’ notice of the change;
b) provide information relating to the new price plans.
If the Customer does not notify the Company of their chosen price plan within the specified notice period, the new monthly pricing plan will be applied automatically.
The Company reserves the right to change billing methods or frequency for operational or legislative reasons and will provide a minimum of 14 days’ notice of such changes.
The Company may issue bills in paperless format and reserves the right to impose an administration charge for issuing paper bills.
If you are not satisfied with the new price plans, you may terminate the Contract in accordance with the Termination clause.
All charges for the Service must be paid by cash, direct debit from a bank account, debit card, credit card, or any other method agreed between the Company and the Customer.
By availing of the Service, you authorise the Company to:
a) collect your bank, debit card, or credit card details (or other billing information required);
b) retain such information until termination of the Contract in accordance with the Termination policy;
c) submit payment requests to your bank to discharge all outstanding charges, including additional weight charges and penalties, on your assigned direct debit date;
d) change your direct debit collection date upon providing advance notice.
If payment is made by direct debit, you are responsible for ensuring the bank account provided is a current account capable of accepting direct debits.
You must notify the Company of any changes to your bank account or card details, including card expiry.
The Company reserves the right to suspend the Service wholly or partially without notice if any charge remains outstanding for 14 days after the invoice date.
An administration charge of €10 will apply for each payment request not honoured by your bank.
An administration charge of €10 will apply to replace lost An Post Refuse and Recycling Top Up Cards.
The minimum top-up amount accepted by Customer Service Agents over the phone is €20.
If you wish to change your payment method, you must provide at least 7 days’ written notice. Changes may only take effect from the start of the next charging period.
The Company reserves the right to charge for excessive weight beyond the applicable threshold allowance without prior notice. Details of threshold allowances and additional charges are available in the pricing plans by area on this website.
From the Commencement Date, the Customer has the right to cancel this Contract within 14 days written notice (the “Initial Period”) without any reason given. Upon such cancellation, the Customer will be entitled to a full refund of all sums paid to the Company less the collection cost of the bins.
All notices of cancellation must be sent either by email to household@advancedwaste.ie or by signed letter to Advanced Waste Recycling Limited, Glenowlen, Church Road, Co. Dublin.
The written notification of termination must include the Customer’s name, address, and account details.
If the Contract is terminated within 12 months of the start date, a surcharge of €15 per bin will apply. This charge includes a bin sanitisation cost and reimburses the Company for collection and cleaning of the bins.
If the Customer cancels or does not renew the Service, a cancellation fee of €15 per bin will be charged to the account. This fee includes a bin sanitisation cost and will be deducted from any refund balance due.
If a credit balance applies upon termination or cancellation, the Customer will receive a refund for the prepaid period less any applicable cancellation fee.
Where a Customer has received a discounted price subject to a minimum contract term and subsequently cancels or terminates the Contract prior to expiry of that minimum term, Advanced Waste Recycling Limited reserves the right to charge the remaining balance due for the remainder of the term.
Refunds, where applicable, will be processed within 30 days of receipt of the cancellation notice. The Customer’s account will not be closed until the Bins have been removed from the premises and all outstanding balances have been paid in full.
Any waste remaining in the Bins at the time of collection will be charged at the Company’s normal rates.
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Advanced Waste Recycling Limited shall not be liable for any indirect loss, consequential loss, special damages, or expenses arising from a breach of this Agreement.
In the event of a breach of this Agreement by the Company, the Customer’s remedies shall be limited to damages only. Under no circumstances shall the Company’s liability exceed the price paid for the Services.
No party shall be liable for any delay or failure to perform its obligations due to causes beyond its reasonable control, including industrial disputes, strikes, acts of God, fire, flood, explosion, power surges, war, or terrorism.
Advanced Waste Recycling Limited reserves the right to vary this Agreement from time to time. Notice of any changes will be posted on the Company’s website or an alternative hosting page and communicated to the Customer by SMS, email, or push notification.
The Company shall provide not less than 14 days’ notice of any proposed changes to this Agreement.
Within the 14-day notice period, the Customer may terminate the Agreement by giving not less than 7 days’ written notice. Failure to terminate within this period will be deemed acceptance of the changes.
The Company’s Privacy Policy explains how personal data is collected, processed, and protected when using the Service. By using the Service, you agree to the use of your personal data in accordance with the Privacy Policy.
By availing of the Service, you agree to the terms of the Privacy Policy.
Advanced Waste Recycling Ltd respects your privacy. When you use the mobile application or online account, personal data collected includes your name, address, email address, telephone number, and transaction history.
All personal data is processed in compliance with applicable legal and regulatory requirements, including the General Data Protection Regulation (GDPR). The Company acts as the Data Controller for the personal information collected.
No personal data will be disclosed to third parties unless required by law, court order, or regulatory authority.
Personal data may be used to register you for customer communications (where you have opted in) and to administer your account.
Cookies are used to collect statistical information to improve website usability. A cookie is a small data file stored on your device by your web browser.
Cookies may collect information such as server address, domain name, browser type, access date and time, and referral source.
Cookies are used solely for analytical purposes and will not be used for marketing or direct contact.
The account holder may request copies of personal data held by the Company in writing. Subject to GDPR, this information will be provided within 40 days.
The Company may request proof of identification to verify access requests.
These conditions shall be governed by and construed in accordance with Irish Law.